I received the worst service ever. My card was misplaced yesterday so I scheduled an apt with this branch for today at 12:30. I scheduled for that time because it was my lunch break and the only time I would be able to receive a temporary card. I'm going out of town for my uncle's funeral so it was absolutely imperative I receive my replacement card today. I work at a dental office so I'm not able to go before or after work. I called about 20 minutes before to confirm they had record of my appointment. I was told they saw my appointment and I would be seen. When I arrived at 12:30 and told the representative I had a scheduled appointment; but I was told someone was already with my banker and I would have to wait 15 minutes. Even though that was inconvenient I did not complain. Once the representative told me the wait was 15mins the woman who should have been helping me told him that the wait was actually 45 minutes. That was my entire lunch break. I felt so frustrated. They completely disregarded my scheduled appointment and put me in a very bad situation. I'm going through a time that is already stressful enough and Bank Of America made it worst with such incompetence and unprofessionalism. I will be closing my account and switching banks next week. If I could give them zero stars I would. They do not care about their customers.
This bank never has enough employees working windows and inside branch.
Like most, I post reviews when I am either wowed or very disappointed with service. I somehow manage to often get the same teller when I go to this location. I hope that a manager sees this review so they can work with the older blonde teller at this location. She consistently gives terrible customer service! Never smiles, always appears to be annoyed by customers and her job in general. We are moving out of the area so I will no longer have to use this location for my banking needs but I felt compelled to write this based on the lack of customer service I received today at this location.
They do not allow you use the restroom either.
Rude drive-thru. Making a deposit of 1500.00 this morning and was asked didn't I know I could go thru ATM. Really?? Of course I do. Sorry to bother you this morning teller lady. I just did it feel comfortable putting a large sum of cash into the machine. When she came back to the window, she was much nicer, but a little too late. I never complain, and have never left a review for anything negative. But seriously, Bank of America, please do a customer service seminar soon.
Truly Bank of UN-America
I had to find a new bank. I caught BOFA cashing the largest withdrawals first as to try a collect on overdrawn smaller withdrawals.
Bank Of America Financial Center is a US Bank based in Hiram, Georgia. Bank Of America Financial Center is located at 4900 Jimmy Lee Smith Hwy, Hiram, GA 30141, USA.
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