Staff are pretty unknowledgeable about the products they sell and generally will try to push specific products on you that may be inappropriate for your situation just because they need to sell more of it that week. Some things are fairly priced, others are overpriced. Found the way some reptiles are handled a bit questionable. Had one guy try to sell me some organic shampoo when I mentioned my dog had ringworm at the time and I was looking for a shampoo to use alongside the treatment and kept asking me if there were a lot of worms present and moving visibly under the skin. Apparently he didn't know ringworm isn't actually a worm...
I had a personal observation of just why that may be the case. When picking my dog up I observed a man, who later was identified as the grooming manager, man handle a small dog, the dog appeared to be a Shih Tzu. The man grabbed the dog by the back of the neck and was pulling the skin so tight that the dogs left eye was buldging. He pulled the hair so aggressively that the dog was pulled off of his/her front legs. It is of my opinion that if a young lady was not holding the dogs back legs, the man would have easily pulled the dog totally off the table. He clearly was frustrated over the dog not "cooperating". If this is the treatment that the manager provides in the open, what are they doing in the back where no one can see?
The store is a great place to get your pet supplies.
My dog will not go here again. I strongly recommend no one to use this groomer again either.
I visited Pets Mart in Hiram. The cashier greeted and asked everyone ahead of me and ask if they found everything that they were looking for or needed. When it was my turn complete silence, I did all the talking. To top it off she didn't say thank you.
Adopted a kitty there today, if your looking for a cat kitty Angel rescue will make sure your new baby is healthy. Very nice to work with.
I have a olde English Bulldog and she has a very sweet demeanor. She has never met a stranger. If she was my human daughter, I would have to have many talks with her. Anyway, my dog only has anxiety here at this location for grooming. I have taken her to several other groomers in the past but here its totally different.
Petsmart is a US Store based in Hiram, Georgia. Petsmart is located at 4794 Jimmy Lee Smith Pkwy Ste 108, Hiram, GA 30141, USA.
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