The staff here is friendly and knowledgeable. You can bring in old items and trade them for cash or store credit. The store always has the newest games and they even carry lots of collectibles now.
The staff are knowledgeable and nice.
Duplicitous Business Model. I was overcharged for a controller. When I took it back to the store, they "refunded" me for the entire amount and recharged me the correct price. However, I paid cash for this item and did not receive the refund in cash. I have no idea what happened to my money because as of now, I've paid for a controller twice and I don't even own it. Furthermore, the membership fee for the PowerUpRewards was misquoted. I was told it was $7.95 but they charged me $15.00 for it. When I questioned the discrepancy I was given a flippant answer and was told the membership was not refundable and it had literally been 5 minutes since I purchased it. So, they definitely got took advantage of me. I left the store with a $15 membership I can't use (because I refuse to shop their again) and $21.38 poorer because of the mishandling of the controller refund. They also kept my original receipts and now I have no way of showing their duplicity.
Staff advertised me something that wasn't true
I have had Destiny2 preordered and paid off along with the season pass for months. Show up at 11:58 on Tuesday night to pick up my preorder for the midnight release and they are already done with the midnight release (which they started at 11:00 with no call or email to let me know of the early time) and closed. I called corporate twice and it was escalated to no avail, they haven't bothered to call or email me like I was told would happen. This is terrible customer service. I have multiple games preordered at this location and will be canceling ALL of them.
Gamestop is a US Electronics Store based in Hiram, Georgia. Gamestop is located at 5218 Jimmy Lee Smith Pkwy, Hiram, GA 30141, USA.
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